Markosian Auto
Welcome to Markosian Auto, where customer satisfaction is the top priority! Located in Taylorsville, UT, this auto dealership has garnered rave reviews from customers like Carmelle S., Kamryn A., and Kevin K. who have had exceptional experiences with the staff. Jim Dunn, Hal, Tomas, Seth, Josh, and Leslie have been praised for their genuine and efficient service, going above and beyond to ensure a pleasant buying process.
One standout highlight of Markosian Auto is their dedication to resolving any issues that may arise post-purchase. Kevin K. shared a detailed account of how the team promptly addressed a technical complication with the vehicle he purchased, providing a loaner car and constant updates on the repair process. This demonstration of excellent customer service sets Markosian Auto apart from other dealerships.
The professionalism and transparency exhibited by the staff, coupled with the generous trade-in values offered, make Markosian Auto a go-to destination for all your automotive needs. Whether you're in the market for a new vehicle or require maintenance services, the team at Markosian Auto is ready to assist you every step of the way.
With a strong commitment to customer satisfaction and a proven track record of providing top-notch service, Markosian Auto is a name you can trust in the world of automotive dealerships.
Markosian Auto Menu
Location
Address: 4238 S Redwood Rd Taylorsville, UT 84123
Phone: (801) 886-1700
Last Reviews
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Author: Carmelle S.
Hello, I would love to give amazing feedback on Jim Dunn! We tested multiple cars and he helped us find the right one and was so satisfied with it! I love how genuine he is and how efficient!! If you do any business here I would recommend doing it with Jim Dunn!!
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Author: Kamryn A.
Hal and Tomas are amazing to work with! They helped get my sister into a vehicle, they held the car for her until she got her funding situated and were super kind and honest. Thank you!
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Author: Kevin K.
Well, I've got a lot to say, but to quickly summarize for those that dont want to read the whole thing: The buying process was pleasant and straightforward. There were no games, and we felt all the team members that we worked with were very genuine (Seth, Hal, Jim, Josh, and Leslie). In particular, we felt Hal went above and beyond for us. We highly recommend coming here. Post buying the vehicle, there were some complications, and the entire team did everything they could to make us comfortable and correct the situation as fast as possible (which they have done) Best experience we have had at a dealership ever. Detailed Version: We came in to buy a Dodge Durango from them, and were immedietly helped by Seth. After our test drive we knew we wanted it. We had a 2018 Civic to trade in, and they gave us an incredible trade in value. After working out the numbers with Seth and Jim for a little bit, we decided that we wanted to think about it over some dinner. Naturally, then did do everything they could to try and get us to stay (even offering to pay for our dinner ha). But we left off that Seth would call us 30 mins after they closed, which he did. We were able to come to an agreement, and Seth waited an additional hour at the dealership for us to get there and complete the deal. Upon arriving, Hal and Seth helped us with the closing docs and there were no games whatsoever. Hal even told us that they had gotten the monthly price down even more to accommodate our goal. Upon taking the car home, we thought to test out the 4wd feature briefly, and upon trying to switch back to AWD there was a large failure, causing us to not be able to go past 40 miles an hour and stuck in 4wd. I immedietly contacted Seth to inform him that we would be bringing the vehicle back first thing Monday morning, which we did. Having brought the car back to them, they took it into their shop, identified the problem, and informed us that not only would they be taking care of it, but they gave us back the car we traded in as a loaner car until the issue is resolved. Hal was with us pretty much all day making sure that we were kept up to date, and even at one point offered to drive us to our house himself. He went above and beyond to assist us. Also, Leslie, the person at the desk of the service department was extremely friendly and came in several times to explain everything that was going on. All in all, Markosian auto took a situation that could have been extremely messy and turned it into an opportunity to prove that they know how to take care of a customer. I highly recommend coming in here to buy a vehicle, and the next time we are in a market for one, we will be going to them first. I do however have some feedback for management. Upon reaching out to Markosian via facebook, we were told to "ask for Josh" when we got there. We did so, then were immediately informed that Josh is actually the Store manager and that we would be working with Seth. I just didnt like being told to ask for someone, then immediately being redirected elsewhere. I know there is no perfect way of doing things, but I feel it would be worthwhile to put some thought into figuring out a better system in order to provide a better customer service experience straight from the get go. Thank you again to everyone that helped us.